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Delivery and Returns Policy

Delivery information

Delivery orders of our dining tables are typically around 20 business days after purchase, however, the lead time could change due to unforeseen circumstance. The delivery service will contact you and schedule a delivery date at your convenience. They will also call you the day before the delivery to further confirm the delivery date.

Return Requirements

It timber product and rustic the timber will need time to adapt to a new environment as we have describe in our products (you can find this information on our website on “About us” section). If you are unhappy with our product for any valid reasons we would be happy to exchange the goods until you experience complete satisfaction. In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) returned within 30 days after receipt of the items (2) returning shipping fee paid by the buyer : (3) in new/unused condition and (4) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). (5)Clearance

If I order the 50mil table, will the top of the table arrive as 50 millimetres?

Yes if your order 50 mil it will come as 50 mil.

What is oil finish of the furniture top, Satin or Matt Finish?

Satin

May I know the dimension of the bench if I would like to have a 140cm table, also can the bench be put under the table?

To enable your bench to slide comfortably between the legs of your table. We advise that 40 cm less for your bench length than your tabletop addresses this perfectly. For our dining set, the table and benches come with the size suggestion.

Table 140cm Bench  100cm

Table 160 cm Bench 120cm

Table 180 cm Bench 140cm

Table 200 cm Bench 160cm

Table 220 cm Bench 180cm

Table 240 cm Bench 200cm

You can find this information in our product description.

 Any warranty for your products?

It timber product and rustic the timber will need time to adapt to a new environment as we have describe in our products (you can find this information on our website on “About us” section). If you are unhappy with our product for any valid reasons we would be happy to exchange the goods until you experience complete satisfaction. In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) returned within 30 days after receipt of the items (2) returning shipping fee paid by the buyer : (3) in new/unused condition and (4) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). (5)Clearance Items are final sale items and cannot be returned.

 If I would like to order a live edge table of 140cm with a bench, are there only 2 kinds of Brown available? Since I saw those pictures on your website it looks like more than 2 different browns.

We only have 2 colour choices which is rugger brown(lighter) and Jacobean (Darker) please view all our furniture images via our gallery. The images you have seen on our website it may look different because the photos have been taken from our clients properties so depending upon different light environments it may appear darker or lighter. Also, each batch of timber when waxed it may appear to look slightly different as its natural wood even though applying the same wax.

Will the bench come with the live edge as well? One side or both sides?

If you order live edge style everything will come as live edge on both sides table and bench,unless the product requested is let’s say perhaps a single sided computer desk for example.

 Does the top of the table come from a single slab?

Our tables are planks glued together to make the table also our benchs are not one singular slab.

If I would like to place an order, may I have a look at the pattern of the table before payment?

Our furniture is rustic handcrafted furniture which each table has it own characteristical beauty. Each table has different patterns from each plank of wood grain thats why we advertise our work as been RUSTIC. We are made to order and request a full payment before its made which you can made an order via our website. To give you assurance of our product please read from our previous clients reviews from our website or our Facebook page  uniquedesignbypaul.co.uk | Facebook  or Google review  to give you confident before you buy.

As mentioned our product is handmade therefor the pattern of the table and bench will go whatever wood grain is in those specific timbers, we do not makeany work until before any such payment has been received,we do apologise.

I appreciate these are hand made and not absolutely flat but are they actually flat enough that a glass won’t tip or a shallow plate with gravy won’t spill if that makes sense?

We can with hand on heart say that both glasses and gravy boats would not topple over due to the nature of the top..

 We are attentive enough to not allow severe character to leave our workshop, they usually become tv stands or benches... so trust me you'd be in safe hands if you decide to go ahead with us.

Table split?

It could happen for many reasons as we work with live timbers. Occurring even though our timbers are kiln-dried. Either you can repair by filling with a brown acrylic tube(i.e silicone with a gun) will solve the problem. However, for extreme cases I am happy to replace a new top for you if the filling work, fails to suit. Please let us know.

Delivery lead time?

Our delivery lead time is up to 20 business days after received an order.

What sort of couriers do you use and do they bring the furniture into the room of choice and assemble?

I deliver all my furniture and assemble upon arrival.

Table care

To care for your table an application of hard wax oil would be a great recommendation, and the appliance is simply to apply with a lint free cloth liberally across your entire product twice yearly. The oil soaks into the  grain of the wood giving the material its best protection. Then to rejuvenate your table work in with the chosen wax tone...

If you have more inquiries, please do not hesitate to contact us

Q&A

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